Privacy Policy
Effective date: 20-05-2025
Chronorex Express ("we", "our", "us") is committed to protecting your privacy and being transparent about how we collect, use and share your personal data. This privacy policy describes the information we collect from users through our website (https://chronorex-dz.com), our mobile app and the Ecotrack platform, as well as the measures we take to protect it.
1. Who this policy applies to
- Visitors and users of https://chronorex-dz.com
- Merchants registering to use our delivery services
- Users of our mobile app (Chronorex Express App)
- Users whose accounts are managed through the Ecotrack platform
2. Information we collect
- When a merchant registers, we collect: first and last name, email address, phone number, business name, wilaya and municipality. This information is used to create your account and start the service activation process.
- Our mobile app is designed to enhance your experience with gamification features such as points, levels and rewards. No additional personal data is collected through the app. Access is made using the credentials created during Ecotrack registration.
- Chronorex Express uses Ecotrack, a third-party logistics platform, to manage deliveries, track parcels and process payments. You can be registered on Ecotrack in two ways: 1. Through our website after submitting the registration form. 2. Directly by our agents in an agency. In both cases: the same data is used (name, email, contact, business). No additional data is collected. All data is secured and used only within the scope of our services.
a. When using the website (optional registration)
b. Mobile app
c. Ecotrack platform
3. How we use your information
- Register and activate merchants
- Create your Ecotrack account
- Contact you about your deliveries or support
- Track your performance and rewards through the app
- Provide a reliable and secure service
- Comply with legal and administrative obligations
4. Sharing and security
- We never sell or rent your personal data. It may be shared only with: our internal team and partner offices for delivery management, Ecotrack platform administrators, and authorities when required by law. Your data is encrypted and protected with strict security practices.
5. Cookies and statistics
- Our website uses essential cookies to keep it running and for internal statistics. No advertising or tracking cookies are used.
6. Your rights
- Access your data
- Request changes
- Request deletion of your account
- To exercise these rights, use the official form: https://chronorex-dz.com/en/reclamations
7. Data retention
- Your data is kept only as long as necessary to provide our services or comply with the law.
8. Third-party tools
- Ecotrack is a third-party platform used in partnership with Chronorex Express. Your data is only transferred with your consent and is secured.
9. Children's privacy
- Our services are not intended for children under 13. No data from minors is intentionally collected.
10. Changes to this policy
- We may update this privacy policy. The latest version is always available at https://chronorex-dz.com.
11. Contact
- Official form: https://chronorex-dz.com/en/reclamations
- Website: https://chronorex-dz.com
- Phone: 05 60 58 86 47